Metrics are people too

Steve Choi, TELUS Team
September 5 2014

Putting customers first is our top priority at TELUS digital. The best way we can do this is by making things easier for our customers. We know that when customers need to reach us, they generally prefer to go online. That’s why My Account, where customers can make changes to their accounts online, is such […] Continue reading …

Hold your breath ‘ta da’ to everyday ‘ah ha’s’: Continuous delivery and how to make releases boring

Marysol Elorriaga, TELUS Team
August 18 2014

It’s been over a year that we embraced Lean methodology as our core working philosophy: the idea of a more customer-oriented site with a fail-fast setting to prevent projects from burning up resources unnecessarily. However, I still remember the days of long night releases, weeks and weeks of fixing defects, creating long lists of business […] Continue reading …

Putting our customers first on business.telus.com

Lisa Mack, TELUS Team
July 29 2014

I joined the TELUS team at the beginning of 2014, with the mandate of helping to improve our business customers’ experience when visiting our website. One of the key reasons I came to TELUS was because of the strong culture and value we place on putting our customers at the core of everything we do. […] Continue reading …