A new digital conversation…

Marysol Elorriaga, TELUS Team
October 14 2014

For more than a year now, we have been working on the redesign of telus.com and My Account. Throughout this time, we’ve seen the benefits of following lean principles. Instead of developing the new site all at once, we’ve been building out smaller features and releasing them to users to get their feedback. I like […] Continue reading …

Our mobile first strategy pays off – TELUS wins Best Mobile Experience at Canada Post Awards

Tim Hassed, TELUS Team
September 25 2014

This week TELUS won the Best Mobile Experience award for a large company at the third annual Canada Post E-commerce Innovation Awards. The Awards bring together the top people in Canadian e-commerce to celebrate the industry’s innovation, and honour companies that are transforming the Canadian retail space with their visionary e-commerce strategies. I couldn’t have […] Continue reading …

Metrics are people too

Steve Choi, TELUS Team
September 5 2014

Putting customers first is our top priority at TELUS digital. The best way we can do this is by making things easier for our customers. We know that when customers need to reach us, they generally prefer to go online. That’s why My Account, where customers can make changes to their accounts online, is such […] Continue reading …