It’s about giving back…

Marysol Elorriaga, TELUS Team
November 13 2014

A couple of weeks ago, I attended the annual TELUS digital Leadership meeting for the first time. This three-day off-site meeting was an opportunity for all directors and managers to get together to discuss TELUS’ digital strategy and key initiatives for 2015, build stronger team relationships and to identify customers’ pain points and how to […] Continue reading …

Lessons from the trenches – creating a sandbox for innovation

Shawn Mandel, TELUS Team
October 28 2014

Innovation is a buzz word that’s thrown around a lot. Everyone is trying to cultivate a culture of innovation and bring new practices into their business – but they often don’t understand that it’s not all about the innovation, but the outcomes it delivers. By definition, innovating is the act of introducing new ways to […] Continue reading …

A new digital conversation…

Marysol Elorriaga, TELUS Team
October 14 2014

For more than a year now, we have been working on the redesign of telus.com and My Account. Throughout this time, we’ve seen the benefits of following lean principles. Instead of developing the new site all at once, we’ve been building out smaller features and releasing them to users to get their feedback. I like […] Continue reading …